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About Us
Home Vision are completely dedicated to your total satisfaction. We have been trading online since 1999 and are now the number 1 independent supplier for Roberts Radio in Scotland. We are based in Dingwall, Ross-shire, 12 miles north of Inverness in the Highlands of Scotland.
If you have any suggestions or comments please e-mail us at sales@homevisionuk.com Our contact details: Home Vision 55 High Street, Dingwall, Ross-Shire, UK, IV15 9HL Phone:01349 866655 (Technical Help and Stock Enquiries); Fax:01349 862424; E-mail: sales@homevisionuk.com; VAT No : 268 1251 58
Home Vision is an independent electrical retailer which has been providing first-class service for over 35 years.
As an appointed Roberts Radio specialist, our trained staff can offer the product knowledge required to help you choose a radio and experience the full benefits of these world class radios.
For more information on the history of Roberts Radio please click here
Making A Purchase
Making a purchase could not be easier. Just browse our Catalogue, and click on any items that you wish to buy and put them into the shopping cart. After you have finished your selection, click on "Order" and you will be asked for a few details that we need to be able to complete the transaction. We do not charge for any item until it is ready to ship. Back-ordered items are not charged until they are shipped. You may send your credit card information via phone, fax, mail or over the Internet. Payment Methods: You may purchase products from this site using PayPal or a Visa, Mastercard, Maestro or Delta card. Alternatively you may send a cheque or international money order made payable to Home Vision, 55 High Street, Dingwall, IV15 9HL. Please allow time for cheques to be cleared before goods are dispatched. All prices include VAT.
Delivery Costs
PLEASE NOTE THAT THE PRICES STATED FOR "NON STANDARD DELIVERY" ON THE MEDIUM TO LARGE RADIOS ARE ONLY VALID FOR UK MAINLAND INCLUDING THE ISLE OF SKYE AND ISLE OF WIGHT. PLEASE CONTACT US IF YOU LIVE ON ANY OTHER UK ISLAND (INCLUDING NORTHERN ISLAND) AND REQUIRE "NON STANDARD DELIVERY" OR IF YOU WANT TO PURCHASE AN ITEM ABOVE 5KG IN WEIGHT. STANDARD DELIVERY PRICES ARE VALID FOR NORTHERN IRELAND AND ALL THE BRITISH ISLANDS AS LONG AS THE ORDER IS UNDER 5KG IN WEIGHT (PLEASE CONTACT STORE IF OVER 5KG).
Radios: UK MAINLAND
NOTE - MANY ITEMS ARE MARKED CLEARLY "FREE UK MAINLAND DELIVERY!" AT THE BOTTOM OF THE PRODUCT PAGE. WITH THESE PRODUCTS STANDARD DELIVERY (2-5 WORKING DAYS) WITHIN THE UK MAINLAND IS FREE. IF YOU LIVE ON A UK ISLAND THAT IS NOT THE ISLE OF SKYE OR THE ISLE OF WIGHT THEN ANY PRODUCTS OVER 5KG IN WEIGHT WILL NOT BE FREE DELIVERY AND YOU SHOULD CONTACT US BEFORE PURCHASING FOR THE CORRECT PRICE.
NOTE - IF YOUR ITEM IS MARKED "FREE UK MAINLAND DELIVERY" AND YOU WOULD LIKE IT TO ARRIVE QUICKER THAN THE STANDARD 2-5 WORKING DAYS THEN THE PRICES ARE AS FOLLOWS:- 48 hour delivery (2 working days)- £6.20, Next working day - £7.20, Next working day by 12.00 - £9.20, Next working day by 10am - £10.20, Next working day by 9am - £14.99, Saturday delivery - £18.20. Note this applies to orders placed before 9am. Any orders placed on the weekend will not be processed until the Monday.
IF YOUR ITEM IS NOT MARKED FREE DELIVERY THEN THE PRICES ARE SHOWN BELOW:
Standard delivery (2-5 working days via Royal Mail):- small radios - £2.99, medium sized radios - £3.99, larger radios - £5.99. Note this applies to orders placed before 9am. Any orders placed on the weekend will not be processed until the Monday.
Guaranteed 48 Hour delivery:-small radios - £5.49 (sent via Royal Mail Special Delivery), medium/larger radios - £7.99 (sent via Parcel Force). Note this applies to orders placed before 9am. Any orders placed on the weekend will not be processed until the Monday.
Next Working Day Delivery:- small radios - £6.49 (sent via Royal Mail Special Delivery), medium/larger radios - £8.99 (sent via Parcel Force). Note this applies to orders placed before 9am. Any orders placed on the weekend will not be processed until the Monday.
Next Working Day by 12pm Delivery:- small radios - £10.99 (sent via Parcel Force), medium/larger radios - £10.99 (sent via Parcel Force). Note this applies to orders placed before 9am. Any orders placed on the weekend will not be processed until the Monday.
Next Working Day by 10am Delivery:- small radios - £11.99 (sent via Parcel Force), medium/larger radios - £11.99 (sent via Parcel Force). Note this applies to orders placed before 9am. Any orders placed on the weekend will not be processed until the Monday.
Next Working Day by 9am Delivery:- small radios - £14.99 (sent via Parcel Force), medium/larger radios - £14.99 (sent via Parcel Force). Note this applies to orders placed before 9am. Any orders placed on the weekend will not be processed until the Monday.
Saturday Delivery - small radios - £9.99 (sent via royal mail special delivery), medium/larger radios - £19.99 (sent via Parcel Force). Note this applies to orders placed before Friday at 9am. Any orders placed on the weekend will not be processed until the Monday.
European Country Orders - Vary according to parcel size and destination country. The flat rate prices for Euro Priority (3-7 working days delivery) for European Countries are shown below. For the USA & Canada please add purchase to shopping cart and then click on "checkout now", you can then choose the destination country, then click "next" and you will be shown the cost of delivery to that country. Please note we do not send Plasma's or LCD TV's abroad.
An express delivery option called Global Express (1-3 working days) is available for most countries outside of the UK. The price is dependant on weight and will be shown at the checkout stage of the website.
Non EU Countries - Orders from Norway, Switzerland, Gibraltar, Channel Islands, Canada, Monaco and the USA will automatically have the UK VAT removed from the total cost when in the checkout stage of the website.
EU businesses from outside the UK with a valid EU VAT number - There is a box in the checkout stage of the website to allow you to enter a valid EU VAT number which will then allow the VAT to be removed from your order.
We deliver all items on the website to UK mainland addresses. We ship to most European countries. When placing an order please click on your country in the "select Invoice Location" and "Select Shipping Destination" fields. We ship to most countries in Europe. Those countries are : Austria, Belgium, Denmark, Finland, France, Germany, Monaco, Malta, Gibraltar, Greece, Greenland, Ireland, Italy, Luxembourg, Netherlands, Poland, Norway, Portugal, San Marino, Spain, Sweden, Switzerland & Vatican City State. If your country is not listed then unfortunately we do not presently ship to that location.
We also ship to the Channel Islands, USA & Canada.These are flat rate Euro Priority (3-7 working days) postal charges for the following countries:
Italy, Spain, Greece and Portugal- personal/small radios - £6.99 or £14.99. Medium/large radios - £29.00
Belgium, Netherlands and Luxembourg- personal/small radios - £6.99 or 14.99. Medium/large radios - £16.00
Ireland - personal/small radios - £6.99 or £14.99. Medium/large radios-£17.99
France, Germany, Denmark & Monaco-personal/small radios - £6.99 or £14.99. Medium/large radios-£19.99
Sweden, Poland & Finland - personal/small radios - £6.99 or £14.99 . Medium/large radios-£36.00
Norway, Switzerland, Gibraltar, San Marino & Malta - personal/small radios - £6.99 or £14.99 . Medium/large radios-£39.00
Austria & Vatican City State - personal/small radios - £6.99 or £14.99 . Medium/large radios-£29.00
Channel Islands, USA & Cananda - You will find out the cost of shipping at the checkout stage (dependant on weight).AS MENTIONED ABOVE THERE IS ALSO A MORE EXPENSIVE EXPRESS 1-3 DAY SERVICE FOR MOST COUNTRIES OUTSIDE OF THE UK WHICH IS DEPENDANT ON WEIGHT AND CAN BE SELECTED AT THE CHECKOUT STAGE.
Please note if you live outside the UK we can only refund up to £20 of your return postage costs if the radio arrives faulty or damaged and you must contact us within 7 days of your order arriving.
Delivery Schedule
Any item ordered on this site after 9am Monday-Friday will be despatched on the next working day. If the order is placed on a Saturday or Sunday it will be dispatched on Monday. UK orders are dispatched via Royal Mail (small parcels), Royal Mail tracked service (medium parcels) or Parcel Force (Large Parcels) and normally take 2-5 working days to arrive. In the unlikely event that your order doesn't arrive within 7 working days [Royal Mail Parcels only (not Royal Mail Tracked)] we must wait 18 working days before resending you your order. Premium 48 hour delivery can also be selected when purchasing the item (Fully trackable service). In the unlikely event that we are out of stock of your chosen product you will be contacted immediately and given the option to cancel your order or have it put on back order with an estimated delivery date. Your card will not be debited until the goods are ready for despatch.
International orders are despatched by Royal Mail airmail/airsure or Parcel Force. Small parcels can go via Airmail standard which take between 3-5 working days to arrive. You can also choose to have them sent via EURO Priority (3-7 working days), Global Priority (5-10 working days) or Global Express (1-3 working days). Larger parcels can only go via Euro Priority, Global Priority or Global Express. Please choose the appropriate option on the website when ordering.
Once we have delivered the product to the requested address, we accept no responsibility for any injury to you or anyone else carrying the equipment. We would advise two or more persons to carry any large equipment to reduce the risk of injury.
Back Order
If your item is not in stock, we will back-order for you. You will always be e-mailed or telephoned with the option to cancel your order if you would rather not wait.
Tax Charges
All prices on the website are quoted inclusive of UK VAT.
Credit Card Security
Home Vision is a member of SafeBuy – the UK’s leading accreditation scheme for web retailers.
After entering your delivery details you will be forwarded to our securely hosted web site to enter your payment details. Your details will be taken on a secure site with the highest level of internet security available-128 Bit SSL Encryption. This site is also a PCI level 1 Payment Provider
Guarantee:
Every product purchased from us is guaranteed for 12 months(sometimes 24 months depending on manufacturer). If your purchase fails in some way within this period you may return it to us and we will repair or replace it. The above guarantee does not cover physical damage, damage caused by fire, liquid immersion or spillage. All guarantees are in addition to and do not affect your statutory rights as a consumer.
Reaching Us
If you need to reach us, please e-mail us on sales@homevisionuk.com. Alternatively, you can call us on 01349 866655 or fax us on 01349 862424 or write to us at Home Vision, 55 High Street, Dingwall, Ross-shire, Scotland, IV15 9HL
Privacy Policy
Home Vision do not disclose buyers information to third parties. Cookies are used on this shopping site to keep track of the contents of your shopping cart once you have selected an item to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option.
If you receive any item that is different to that which you ordered, please call us on 01349 866655 within 14 days from receipt. We advise you to return it to us within 14 days from receipt using standard royal mail or Parcelforce (you may insure it if you wish). Please note we can only refund you up to a maximum of £10 postage if you live in the UK and the fault is within 14 days of purchase. When we receive the product back, we will contact you and offer you the correct product or a full refund within 10 working days.
If you receive any product that is damaged or faulty please call us on 01349 866655 within 14 days from receipt. We advise you to return it to us complete with all accessories, instructions and original packaging if possible. Please do not write on the packaging. Use standard Royal Mail or Parcel Force (you may insure it if you wish or add "Royal Mail Signed For"). When we receive it back we will either offer you a full refund or a replacement product within 10 working days*. If your item developes a fault within 14 days of purchase and you live in the UK then we can only offer you a refund on your return postage of up to £10. Unfortunately, if your unit develops a fault after a 14 day period we cannot refund your return postage. If you live outside the UK we can only refund up to £20 of your return postage costs even if the radio arrives faulty or damaged. Please note if you do not return it with all accessories, instructions and original packaging then we cannot offer you a refund only a replacement (the replacement will not have include any items that were missing from the returned product). Any Roberts Radio product that goes faulty within the 12 month warranty will be replaced with a Brand New item.
When returning an item please include a copy of your invoice, the reason for return and if you would like a refund or replacement. Please note we cannot refund a radio unless you return it in the original packaging with all accessories.
You may return unwanted goods within 14 days of receipt providing it is complete with all accessories, instructions and original packaging. Please do not write on the packaging. We will refund the purchase price of the item within 30 working days of your notice to cancel. Unfortunately we are unable to refund the cost of postage or your return postage charges in this instance.
*PURE DIGITAL RADIOS that are faulty within the 1st 24 months will require the customer to contact Pure Digital directly on 08451489001 and Pure will issue you with a RAN Number. They will then send a letter explaining how to get the radio collected by their courier DPD. The repaired or replacement radio will be returned within 15 to 20 working days from the time it arrives at their repair centre, either in the original packaging supplied by the customer or in a plain brown box. Where a unit cannot be repaired, they will replace it with a new unit if the original unit was less than 2 months old from the date of purchase. Similarly, if the unit is between 2 and 24 months old from the date of purchase and cannot be repaired, they will replace it with a refurbished one.*
All guarantees are in addition to and do not affect your statutory rights as a consumer.
Errors/Omissions
Keystall Ltd T/A Home Vision will not, as a result, be held liable for any errors of omissions pertaining to the information contained in this website. Whilst every endevour is made to ensure that the information supplied is accurate, errors may occur due to changes in manufacturers product specifications.
Printing and Pricing Errors
In the event a product is listed at a wrong price due to a typographical (human) error or incorrect pricing information received from our suppliers, we have the right to refuse or cancel any orders placed whether or not the order has been confirmed and payment charged. If payment has been made and your order is cancelled we will immediately issue a full refund.
Waste Electrical and Electronic Equipment (WEEE) Directive
The Waste Electrical and Electronic Equipment (WEEE) Regulations have been introduced by the government in order to reduce the amount of electrical items going to landfill and encourage recycling and re-use of these products using the best available means. Any residual WEEE should be disposed of in an environmentally sound manner.
Electrical goods are the fastest growing waste stream in the UK, growing by 5% each year. Each year in the UK we go through over 1.2 million tonnes of electrical waste.
Over 75% of waste electrical goods end up in landfill, where lead and other toxins contained in these items can cause soil and water contamination which, in turn, can have a very harmful effect on the environment and human health.
Many of the electrical items that we throw away can be repaired or recycled. Recycling items helps to save natural finite resources and also reduces the environmental and health risks associated with sending waste electrical goods to landfill.
In order to protect the environment for future generations it is important that we are all aware of the consequences of our actions and learn what we can do to make a difference.
Look for this symbol
Electrical and Electronic Equipment that was made after 13th August 2005 should display this symbol on the packaging or product. It means that the product is covered by the WEEE Regulations and every effort should be made to recycle it.
Distributor Take Back Scheme
Home Vision fully support this regulation and is fulfilling their distributor obligations by offering a "take back" scheme operating on a "like for like" basis, where a customer is purchasing a new product to replace a similar product that he/she wishes to discard. In Home Visions case as we sell mainly radios for example, we would be prepared to accept an old radio when a customer buys a new radio from ourselves. You can take the radio into our store or if you don't live locally return the old radio (at your own cost) within 28 days of purchasing the new one and include a cover note with your name, address and details of the new radio purchased from us. We will dispose of the radio for recycling. Please phone us on 01349 866655 before sending the item for recycling so we can confirm with you it complies with our "like for like" take back scheme.
Recycle your old electricals
Please ensure that your old Waste Electricals and Electronics are recycled in accordance with the regulations. Please do not throw them away with your domestic rubbish as they will not be recycled.
You may also contact your local council, or visit www.recycle-more.co.uk and click on ‘Bank Locator’ to find your nearest recycling point.
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